Refund & Return Policy
If you have received a damaged, defective, or incorrect product, please contact our customer service by email at info@eleek.in within 24 hours of delivery.
Note: Microscopic defects that are not visible when the products are installed will not be entertained.
Upon receiving your complaint, Eleek will verify the authenticity and nature of the complaint. If the complaint is genuine, Eleek will initiate the replacement process.
To exchange a product, please comply with the following conditions:
Notify Eleek of receipt of a damaged, defective, or incorrect product within 24 hours of delivery. Failure to do so within 24 hours will result in Eleek not being held liable for the failure to replace the order.
Products should be unused.
Customers are required to dispatch the product using a reputed courier within one day of receiving the notice from Eleek.
Products should be returned in their original packaging along with the original price tags, barcodes, labels, user manual, warranty card, and invoices, etc.
It is advised that return packets should be strongly and adequately packaged to prevent further damage during transit.
Returned products are subject to verification and checks by Eleek to determine the legitimacy of the complaint. If the claim is not legitimate, you will be required to bear the reverse shipping costs for the product.
Once the product is received by Eleek, the replacement product will be dispatched to you within 24 hours.
Cancellation Policy:
An order cannot be canceled once confirmed. You can modify an order (with products of the same or more value) within 24 hours, provided the order has not been shipped.
If you want to modify your order (within 24 hours) before it has been shipped, please call our customer service number +91 93100 17523 or send us an email at info@eleek.in with the new product details (name, color, price, size).
If you have an account with us, please cancel the order from your ‘My Orders’ page, or drop us an email at info@eleek.in .
Terms & Conditions For Customers:
Installation is a chargeable service.
Damages must be reported within 24 hours from the time of delivery.
Corrosion due to sustained exposure to harsh environments, use of harsh chemicals, wet cloth, or water on product surfaces will not be covered under our warranty.
Use only a dry microfiber cloth to clean the product.
Unless stated otherwise, tax on the invoice is not payable under reverse charges. Supplies under reverse charges are to be mentioned separately.
Please read our Returns & Exchange Policy thoroughly.
For any other queries or complaints, please get in touch with our customer care service for a prompt response at +91 93100 17523.
Our products come with a 1-year warranty (only electrical issues are covered under warranty) on manufacturing defects only. Please keep this invoice safe for any claims.
Note: Microscopic defects that are not visible when the products are installed will not be entertained.
Upon receiving your complaint, Eleek will verify the authenticity and nature of the complaint. If the complaint is genuine, Eleek will initiate the replacement process.
To exchange a product, please comply with the following conditions:
Notify Eleek of receipt of a damaged, defective, or incorrect product within 24 hours of delivery. Failure to do so within 24 hours will result in Eleek not being held liable for the failure to replace the order.
Products should be unused.
Customers are required to dispatch the product using a reputed courier within one day of receiving the notice from Eleek.
Products should be returned in their original packaging along with the original price tags, barcodes, labels, user manual, warranty card, and invoices, etc.
It is advised that return packets should be strongly and adequately packaged to prevent further damage during transit.
Returned products are subject to verification and checks by Eleek to determine the legitimacy of the complaint. If the claim is not legitimate, you will be required to bear the reverse shipping costs for the product.
Once the product is received by Eleek, the replacement product will be dispatched to you within 24 hours.
Cancellation Policy:
An order cannot be canceled once confirmed. You can modify an order (with products of the same or more value) within 24 hours, provided the order has not been shipped.
If you want to modify your order (within 24 hours) before it has been shipped, please call our customer service number +91 93100 17523 or send us an email at info@eleek.in with the new product details (name, color, price, size).
If you have an account with us, please cancel the order from your ‘My Orders’ page, or drop us an email at info@eleek.in .
Terms & Conditions For Customers:
Installation is a chargeable service.
Damages must be reported within 24 hours from the time of delivery.
Corrosion due to sustained exposure to harsh environments, use of harsh chemicals, wet cloth, or water on product surfaces will not be covered under our warranty.
Use only a dry microfiber cloth to clean the product.
Unless stated otherwise, tax on the invoice is not payable under reverse charges. Supplies under reverse charges are to be mentioned separately.
Please read our Returns & Exchange Policy thoroughly.
For any other queries or complaints, please get in touch with our customer care service for a prompt response at +91 93100 17523.
Our products come with a 1-year warranty (only electrical issues are covered under warranty) on manufacturing defects only. Please keep this invoice safe for any claims.